About your online reservation
FAQ Categories
About your online reservation
 How can I book a car on Hertz.bg?

Start by filing in the required information in the "Make a Reservation" box found in the home page. These are:

• Pick-up and return date and time.
• The pick-up Hertz location. If the return location is different, please select the “I am returning this vehicle to a different location” tick box.
• The type of car you’d like to rent.
• The number of your Frequent Traveler card or, if you have, a promotional card.

On the second step, choose your preferred vehicle category and payment method and complete your reservation by filling in the driver's data that will be requested.

 Can I choose a particular car brand or model?

Bookings are subject to a specific car group, which includes several different car models with similar features. You can ask for a specific model during the pick-up, whether it is available.

What is the minimum/maximum period for a car rental on Hertz.bg?

The minimum period for a car rental is 30 min and the maximum is thirty (30) days.

Will I receive a confirmation for my reservation?

Upon succesfull completion of your reservation, you will receive a confirmation email on the address you provided during your reservation.

Can I change my reservation? Is there a charge?

You can only change your reservation’s pick up and drop off date, time and location, assuming the change concerns a location in the same city – up to 2 hours before the pick-up time you have put on your reservation. To make a modification in your reservation, click on the “Modify / Cancel” tab, found in the top menu of the homepage and insert the reservation’s reference number (e.g. ABCD01012001) and the driver’s surname.

Please note that changes to the reservation are subject to a recalculation of the reservation’s cost, based on the availability and prices at the time the change is made.

For on-request reservations, you can only modify the drop off/pick-up location assuming the change concerns a location in the same city.

You cannot modify the selected vehicle category or the driver’s data. For these cases please cancel the reservation and make a new one.

What happens if I cancel my reservation? Is there a charge?

There is no charge for cancelation.

What happens if I do not show up on the specified pick-up date and time? Is there a charge?

There is no charge for cancelation.

 What is "On Request" Booking?

Reservations for groups that are "On Request" , must first be checked by our Reservation Center in accordance with the booking details you entered.

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